Cancellation & Refund Policy
Last updated: January 2026
Welcome to Aazhi Adornments. We value your satisfaction and strive to provide high-quality jewellery and accessories. Please read our Cancellation and Refund Policy carefully before placing an order.
⏱️
12-Hour Cancellation
Before dispatch
🔄
48-Hour Reporting
For damaged/wrong items
💰
Easy Refund
5–7 business days
1. Order Cancellation
Before Dispatch:
You can cancel your order within 12 hours of placing it or before it is shipped, whichever comes first. To cancel, please contact us via:
📧 info@aazhiadornments.com
📱 WhatsApp/Call: +91 81488 65417
Include your Order ID in the message.
After Dispatch:
Once your order has been shipped, it cannot be cancelled.
2. Returns & Exchanges
We accept returns or exchanges only under the following conditions:
- The product received is damaged, defective, or incorrect.
- You notify us within 48 hours of delivery.
- The product is unused, unwashed, and in its original packaging with all tags intact.
To initiate a return or exchange:
- Email us at info@aazhiadornments.com or WhatsApp/Call us at +91 81488 65417.
- Share your Order ID and a photo or video showing the issue.
- After verification, we'll request you to self-ship the item to our address.
3. Refunds
Once your returned item is received and inspected, we'll notify you about the refund status.
If approved, your refund will be processed within 5–7 business days.
Refunds will be issued to your original payment method / UPI (for prepaid orders) or via store credit (for COD orders).
Please note: Shipping charges and COD fees are non-refundable.
4. Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned or refunded:
- Customised / made-to-order jewellery
- Clearance or discounted products
- Product without the Tag
- Socks, innerwear, and accessories
5. Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account or UPI again.
- Contact your bank or payment provider — processing time may vary.
If you've done this and still haven't received your refund, please contact us at info@aazhiadornments.com.
6. Contact Us
For any queries regarding cancellations, returns, or refunds, please contact:
Aazhi Adornments
📧 info@aazhiadornments.com
📱 +91 81488 65417
🏬 AAZHI ADORNMENTS, Premier H, RC Royal Grande, Kambar Street, Kamalam Nagar, Thirumullaivoyal, Chennai 600062.